Mobile Office Setup Guide - Apple iOS Mobile Device - ActiveSYNC
Last modified: July 19 2018 08:43 am

Apple Mobile Device


To setup ActiveSync for IPhone/iPad/iTouch you'll need the following information:

  1. Server address (don't include http://):
  2. Domain name can be left empty
  3. Whether your company or email provider requires an encrypted (SSL) connection to the mail server
  4. Your Mobile Office username and password

Note: The Exchange Server settings are case sensitive. Be sure to enter uppercase and lowercase letters properly.

  1. To add an Exchange account to your iOS device, tap Settings > Mail, Contacts, Calendars > Add Account > Microsoft Exchange.
  2. On the next screen, enter your complete email address, domain, username, password, and a description (which may be anything you like). Ask your Exchange Server administrator if you are unsure of the domain. If you are unable to view your folder list, or are unable to send or receive email, leave the domain field blank.

    Exchange settings

  3. Your iOS device will fail to locate your Exchange Server using Microsoft's Autodiscovery service. Since it cannot locate the server, you will see the screen below. Enter your front-end Exchange Server's complete address above in the Server field.
    Exchange settings

    Your iOS device will try to create a secure (SSL) connection to your Exchange Server. If it cannot do this, it will try a non-SSL connection. To override the SSL setting, go into Settings > Mail, Contacts, Calendars, select your Exchange account, tap Account Info, then toggle the Use SSL slider.

    After successfully making a connection to the Exchange Server, you may be prompted to change your device passcode to match whatever policies may have been set on your server.

  4. Choose which type or types of data you would like to synchronize: Mail, Contacts, and Calendars. Note that by default, only three days' worth of email is synchronized. To synchronize more, go into Settings, then Mail, Contacts, Calendars, select your Exchange account, and tap on Mail days to sync. A maximum of 30 days of mail can be sync'ed using ActiveSync. To see more then 30 days of email on your mobile device you must turn off Exchange email sync in the picture above, and add a second account for email using IMAP (Click here for iOS IMAP setup instructions)

    Note that after configuring an Exchange ActiveSync account, all existing contact and calendar information on the iOS device is overwritten. Additionally, iTunes no longer syncs contacts and calendars with your desktop computer. You can still sync your iOS device wirelessly with MobileMe services.

    Exchange settings

NOTE: If you want to Sync Tasks additional, then get "Moxier Tasks" from the Apple App Store.

Note: If you are able to successfully connect an Exchange account on your phone, but your email and contacts are not syncing with your device, your company may have a security policy that prevents syncing.

NOTE: usernames and passwords are cAse SensITiVe.

If you don't know your username or password please contact Imageway Support